01268 350 115
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Denham-Deltabell150

Support

Frequently Asked Questions.
Wired & Wireless Alarms:
Why do I really need to have a home security system installed?
Why does my alarm system activate for no apparent reason?
  • There are some useful things you can check out for yourself before calling us, saving you time and money.
  • Please click on this link for more information: Why does my Alarm system false alarm?
I have just moved into a new house with an alarm system but no instructions?
  • Call us and we will arrange a time and a date that is convenient to visit you.
  • In most cases we can reset the code on the alarm so that you can enter your own code that no one else will know.
  • We will then check the system operation and programming to ensure everything is working as it should and then give you a demonstration of how to use the system.
  • We will also leave you our contact details if you encounter any problems further down the line.
How can I change my alarm system code?
  • On a Texecom Premier alarm – Enter current code, press menu, press ‘yes’ or √, use up and down arrows to scroll through to change code, press ‘yes’ or √, enter new code 4 digits, press ‘yes’ or √, then press ‘reset’ button followed by ‘yes’ or √ to leave menu. Test new code.
  • On a Pyronix Euro 46 or Enforcer – Press ‘D’ letter and enter current code, press ‘no’ until change code is displayed, press ‘yes’, enter new code, 4 digits, press ‘yes’, press ‘A’ to leave menu. Test new code.
Analogue & IP CCTV:
How do i search my cameras for an incident on my phone / tablet ?
  • Please click on the approiate link below depending on the application you are using.  This will take you to our quick guide on using the appliaction including doing a “Search”.

IVMS-4500 – user     Hik-Connect – user 

I have had a new wireless router installed and can no longer access my cameras on my phone / tablet.  What shall i do ? 
  • If you contact us we can either arrange for a engineer to visit to re-setup your new router or in some case we can do this remotely with your assistance.
Downloads.
Alarm user manuals 
CCTV System Manuals 
Access Control Manuals 

CCTV Software

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